Information for Sellers/Potential Sellers and Buyers/Potential Buyers
Harcourts Group Ltd and its franchises are all licensed under the Real Estate Agents Act 2008 and therefore our agents, branch managers and salespersons are bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with Act and regulations.
As required under the rules, Harcourts has an in-house Complaints and Disputes Resolution Procedure (see below).
Please note: you may access the Real Estate Authority's complaints process without first using Harcourts in-house procedures; and use of our in-house procedures does not preclude you from making a complaint to the Authority.
Information for Residential Property Sellers/Potential Sellers
If you are considering listing a residential property you should ensure you have been given a copy of the New Zealand Residential Agency Agreements Guide prepared by the Real Estate Agents Authority. (Please note: you will need to acknowledge (in writing) receipt of the guide before you sign a Harcourts agency agreement.)
Information for Residential Property Sellers/Buyers
If you are considering either selling or buying a residential property you should ensure you have been given a copy of the New Zealand Residential Property Sale and Purchase Agreements Guide prepared by the Real Estate Agents Authority. (Please note: You will need to acknowledge (in writing) that you have received the guide before you sign a Harcourts sale and purchase agreement).
Harcourts Complaints and Disputes Resolution Procedure
Harcourts is committed to handling any complaints or disputes that do arise professionally, fairly and expeditiously.
Our standard in-house procedure is outlined below:
Please note: Customers or clients may access the Real Estate Agents Authority's complaints without first using our in-house procedure; and any use of Harcourts in-house procedure does not preclude a customer or client from making a complaint to the Authority.
Harcourts Bay of Islands Realty Ltd
Physical Address: 74 Kerikeri Road, Kerikeri
Postal Address: PO Box 825, Kerikeri, 0245
Fax: 09 407 6259
Harcourts Head Office
Harcourts Group Ltd
Physical Address: 7-9 Alpers Ave, Newmarket
Postal Address: PO Box 99549, Newmarket, Auckland 1149
Fax: 09 524 1481